First check to see if your bank is in the list of banks that Dyme collaborates with. This list can be found above, but is also shown in the app.
Is your bank in the list but are you having trouble pairing your bank? This could mean that your bank is experiencing a temporary glitch. In this case, you can close the app and try to pair your bank again. If this doesn’t solve the problem, please contact our support staff: firstname.lastname@example.org.